Support
How can we help?
Contact Elashera for help with MediaManager, connected social accounts or a request concerning your information.
Email support
contacto@elashera.comWhat to include
Tell us which MediaManager organization and social provider are affected, what you were trying to do, and any error message you saw. Screenshots are useful when they do not expose confidential information.
Never send passwords, OAuth authorization codes, access tokens, cookies or private media links by email.
TikTok connection and publishing
- Confirm that you are signing in to the intended TikTok account.
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Review the requested permissions before accepting:
user.info.basic,video.listandvideo.publish. - After connecting, MediaManager can display the authorized account and synchronize its public videos.
- To publish, compose a video in the application, choose the TikTok destination, then confirm privacy and disclosures on the TikTok confirmation step. Direct Post uploads the file; it does not pull media from an arbitrary URL.
- To stop access, disconnect TikTok from MediaManager. This revokes the provider token; you can also remove access from TikTok's own settings.
Account and privacy requests
You may use the same email address to request access, correction, export or deletion of information linked to your account. We may need to verify that you are authorized to act for the relevant organization or account before fulfilling the request.
Security reports
If you believe you found a security issue, put “MediaManager security” in the subject, describe the issue without accessing other users' data, and allow us time to investigate before disclosing it publicly.